13 January 2023
Residents may have noticed some recent short interruptions to their
water supply recently, and held their breath hoping there wouldn't be a
repeat of the incidents in late 2021. Thankfully, supply was only
interrupted for a short time.
As a reminder, if you have water supply problems:
Thames Water do provide website
and Twitter
updates, although the latter isn't always up to date.
Please continue to report
any issues Thames Water online
or call 0800 316 9800. If the situation becomes urgent, do tell them
and request bottled water.
If you are out walking,
keep an eye out for any new mains water leaks and report them too, as
the leak may be the start of yet another problem.
As a precaution:
If you're on the point of
junking your cold water tank and hot water cylinder - think twice! The
water in your tank and cylinder can refill even if the water pressure
is low.
Keep a supply of bottled
water in the house for either drinking or flushing toilets.
If you, or someone you
know, needs a little extra support perhaps because of their health,
disability, age, or if they’re going through a difficult time in their
life, Thames Water has a free priority services register. This provides
additional support when the water is off and leaving the house is not
possible, including bottled water deliveries where possible,
prioritising those who are dependent on water for medical needs. More
1 July 2022 Another
burst of bursts – Thames Water explains The Town Council met with
Thames Water and received a
letter
explaining the reasons for the recent appalling traffic jams in
Loughton caused by their roadworks. In Buckhurst Hill they had been
replacing a section of old Victorian pipe; this stretch of
pipe
has been particularly susceptible to leaks and bursts in the past so
this work will significantly reduce the risk to future disruptions in
Loughton.
Unfortunately, while they were carrying out this work,
several other bursts occurred elsewhere in Loughton; they had to repair
these to prevent major supply interruptions. One occurred on a 12-inch
diameter pipe on Alderton Hill and led to the full closure of this main
road; it was quite a significant burst. The second burst occurred on
Valley Hill, and temporary traffic lights had to be installed. It
turned out to be a complicated repair because of the damage caused by
the burst and because several new key pieces of equipment needed to be
installed. There was also a sewer repair in the High Road restricting
traffic flows, then the appearance of a sink hole close to where the
repair was being undertaken which led to the need to close the entire
road for two weeks.
While Essex Highways cannot interfere with
the road closures for 'emergency' works, Thames Water must have a
permit (which the County Council have to grant) before starting. If you
see Thames Water closing roads, check
here for details. If it's not shown on the map, tell Essex
Highways and email us.
LRA comment:
Thames Water’s excuses are pretty feeble – if they had spent more in
the past repairing and/or replacing our Victorian pipework instead of
paying massive amounts to their shareholders, they would not now be
needing to make so many repairs in Loughton. Once again we have had
reports of barriers appearing, holes being dug, and then no action for
days on end. The LRA-led Town Council are doing what they can, but
Thames Water, and other water companies, seem to be effectively outside
public control.
1 June 2022
Residents
will have noticed road works by Thames Water at Valley Hill (again) and
Alderton Hill in the past two weeks, which have caused disruption
locally.
Thames Water also planned to start work at the corner
of the High Road and The Drive earlier this week, which would have
compounded the disruption. However LRA Cllr Chris Pond raised this with
County Highways Portfolio Holder Cllr Lee Scott, and the work was
deferred.
11 February 2022
Thames
Water have said that compensation payments will be made automatically
and will be writing to you if you’re one of the households who were
affected by recent water supply problems.
Residents can still make
a claim online
(choose 'Water supply not duly restored after interruption’). If you
think you should receive compensation but haven’t heard from Thames
Water, you can make a claim but need to do this within three months of
the incident. Be aware that compensation may not be paid if the supply
failure to your property does not meet specific criteria of water
pressure and the timings of outages.
If you have not received a response from a claim you may wish to make a
formal complaint. Details
are here, including phone, mailing address and email contact
details.
14 January
2022
Can we have a normal, regular water supply?
As
residents will be all too aware, during the weekend before Christmas
there was no water or low pressure to large parts of Loughton for three
days. This is down to chronic underinvestment for decades - most of
Loughton's pipes are Victorian and of iron.
Our
understanding is that water supplied into Loughton is normally from
four trunk mains. One of those at Valley Hill/Oakwood Hill was out of
action from an earlier incident (see
below). Then
in the early morning of December 17th, another main alongside the High
Road leading from Buckhurst Hill burst, leaving the town dependent on
the two trunk mains that come into town along Earls Path. That is why
the water pressure was low or non-existent for many residents. It was
discovered that there were exposed cables near the burst pipe which
required assistance from UK Power Networks on site, thus delaying the
pipe repair. Thames Water cannot just double the pressure in the
remaining mains, because they would then be in danger of bursting.
There
have also been repeated leaks at various locations on other occasions,
such as the top of Alderton Hill and outside Loughton Police Station
(High Road/Forest Road).
The
LRA-led Town Council has recently had two sessions with Thames Water
about the poor service Loughton has been receiving. As a result, Thames
Water has promised a better service – see their letter. The
Town Council will be monitoring their performance, but in the end,
Thames are a private utility answerable to no public authority.
The inconsistent and incomplete
messages during these incidents from Thames Water were unhelpful, to
say the least. Thames
Water have said that compensation payments will be made automatically
and will be writing to you if you’re one of the households
who've
been affected. More.
However we know some residents are
sceptical about the process of getting automatic compensation from
Thames Water so you can make
a claim online (choose 'Water supply not duly
restored after interruption’).
LRA
has reported this, and other incidents on many other occasions. We too
are completely fed up with the situation. The problem is that Thames
Water are a foreign-owned private company, unresponsive in general, and
sitting on an infrastructure which is decayed and no longer robust,
failing on almost a daily basis.
Valley
Hill/Oakwood Hill Burst Water Main
As
a result of the burst water main on December 2nd Valley Hill remains
closed, pending the repair of the pipe by Thames Water. This
has
caused significant problems to residents, with traffic diversions
causing speeding or congested traffic on back roads and no 167 bus
service as that is now diverted away from the area.
The
burst pipe is complicated to repair. Loughton Brook runs in a concrete
channel culvert under Valley Hill, and the pipe to be repaired is under
that. The culvert needs to be carefully protected during the work to
stop it collapsing. Thames Water have promised various dates for
completion of the work (for example see
here); the latest is that it will be complete by January 23rd.
The
LRA-led Town Council continues to highlight the problems for residents
to both Thames Water and Essex Highways and is urging them to get the
work done without further delay, and that they should communicate
better with residents and Cllrs about what is going on.
Water
Supply Problems - What To Do
Thames Water do provide website and
Twitter
updates, although the latter isn't always up to date.
Please continue to report
any issues Thames Water online
or call 0800 316 9800. If the situation becomes urgent, do tell them
and request bottled water. They are under an obligation
(page 3) to do so if supply is not back to normal within 12 hours and
should arrange for an alternative supply.
If
you are out walking, keep an eye out for any new mains water leaks and
report them too, as the leak may be the start of yet another
problem.
If you, or someone you
know, needs a little extra support perhaps because of their health,
disability, age, or if they’re going through a difficult time in their
life, Thames Water has a free priority services register. This provides
additional support when the water is off and leaving the house is not
possible, including bottled water deliveries where possible,
prioritising those who are dependent on water for medical needs. More
Please let us know the
locations of any other repeated problems (contact@LoughtonResidents.co.uk)
and we’ll pass them on to the Town Council.